Refunds and cancellation

Last updated October 31, 2026.

Cancelling

Cancel any time by emailing ops@coffee.marketing. Your cancellation takes effect at the end of the month you've paid for. You keep getting packs until then, and you won't be charged again.

Refunds

• If your first pack doesn't arrive, we refund your first payment in full. Email us and tell us.
• After that, we don't refund a month that has already been paid for.

Before your first charge

Founding members can give up a seat any time before the first charge, at no cost, and we delete the saved card. If the 21 seats don't fill within 90 days of seats opening, we delete every saved card and nobody is charged. See the Founding 21 terms.

Don't recognize a charge?

Our charges show as COFFEE.MARKETING. Email ops@coffee.marketing and we'll sort it out.